Happy Rugbere on Instagram: "Empathy is powerful, but in leadership, unchecked empathy can dilute authority. When you’re too “understanding” with one person and strict with another, staff read it as partiality. And once they believe rules are negotiable, compliance turns into eye service: they perform when you’re watching, then do the opposite behind your back. Real empathy isn’t bending policies for favorites. It’s being fair, consistent, and clear, so everyone knows the standard and the conseq