I wanted to bring you a few of the letters we get throughout the year from customer service representatives, managers, owners and everyday folks. They e-mail or write about what happened to them and ...

ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...

ST. LOUIS -- The self-described Telephone Doctor has a favorite cellular phone horror story: Nancy Friedman, who travels nationwide conducting seminars on customer service and telephone etiquette, was ...