Salesforce on Monday announced the general availability of Service Cloud Voice. The company is also expanding its partnership with AWS to offer customers pre-integrated Amazon Connect inside of ...

Earlier this week I shared the Salesforce point of view on the Service Cloud Voice announcement made at Dreamforce 2019, and promised more from Amazon Web Services’s perspective. But before we start, ...

Salesforce and Amazon Web Services outlined new integrations that will give customers more private connection and data sharing options. For Salesforce, AWS is its preferred infrastructure provider and ...

Salesforce will integrate and offer Amazon Connect as part of Salesforce Service Cloud Voice, enabling customers to provide superior customer service AWS learning content now available on Trailhead, ...