Providing patients with a high level of care is a priority for most providers and support staff, but when it comes to their overall experience at your hospital, patients’ concerns reach far beyond the ...

OU Health's chief physician executive offers advice on how healthcare providers can promote a positive patient experience. The new chief physician executive of OU Health is focused on recruiting ...

An efficient patient portal can make a positive difference in a patient's care experience. Patient portals not only allow health systems to meet patients where they are, but also gives them more ...

That’s how long healthcare organizations have been surveying patients to understand their experiences and how they match up with care delivery. The drive to measure patient experience (PX) started in ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

Improving the customer experience is critical in healthcare, as it directly impacts patient outcomes, satisfaction and loyalty. Clear, compassionate communication—both in person and through digital ...

As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...

This year, National Patient Experience Week is observed from April 28 through May 2. This annual event celebrates and recognizes the dedication of healthcare professionals who enhance the patient ...

The Reputation 800 Award recognizes organizations that achieve a score of 800 or higher (on a 1,000-point scale), reflecting ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. In response to mounting scrutiny over medical claim denials and ...

LOS ALTOS, Calif., July 10, 2024 (GLOBE NEWSWIRE) -- Unicycive Therapeutics, Inc. (Nasdaq: UNCY), a clinical-stage biotechnology company developing therapies for patients with kidney disease (the ...