CMS data reveals patient complaints against hospitals are rising sharply, illustrating oversight gaps and trust issues that demand CEO attention. Hospital leaders face a growing concern when it comes ...

All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads ...

Patients come in many shapes and sizes. So do their complaints – from the seemingly trivial to the ones that will obviously trigger a malpractice lawsuit. A practice that masters the management and ...

When patients complain, it tends to bring you and your team members down. No one wants to hear about what they're doing wrong, especially from irritated patients who are unhappy with your practice.

Patient complaints represent a critical yet underutilised resource for driving quality improvement in healthcare systems across the globe. Increasingly, research demonstrates that systematic analysis ...

Background: Patient complaints are viewed as indications of dissatisfaction with the service received or experience at a health care institution. The prediction of patient complaints is not clearly ...

A woman has entered a months-long standoff with a Florida hospital, refusing to leave her room after discharge and pushing the facility to take legal action. On Oct. 6, an unnamed patient was formally ...

Getting a complaint to stick in Michigan’s mental health system isn’t easy, an MLive investigation revealed. In 2023, 73% of complaints were found to be unsubstantiated and never investigated any ...

Complaints over inadequate care, services and the inappropriate behaviour of health care professionals have prompted the federation of patients’ associations (Osak) to express their concern over the ...

TORONTO — A growing number of people are filing complaints to Ontario's patient ombudsman office, which says it wrapped a record number of investigations last year including a case where a person was ...