Today, we continue our discussion of ITIL, the IT Infrastructure Library, and describe which of its two components – service delivery and service support – is of primary interest to IT organizations.

As we wrote in a previous newsletter, ensuring acceptable application delivery is critical to the success of IT organizations. However, IT organizations need to evolve their thinking. Yes, IT ...

Six months after introducing a software-defined wide area network (SD-WAN) to offer customers flexibility and choice as they optimise networks for cloud services, BT is launching a new managed secure ...