By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly ...

Why is positive feedback so important? The Gottman Institute conducted research showing that the "magic" relationship ratio of positive to negative interactions was 5:1 for healthy personal ...

We all know that feedback helps us grow. And receiving constructive or negative—not positive—feedback is what helps us grow the most. But here’s the problem: many people shy away from giving negative ...

Ben Kuhl, the CEO of Shelf Expression in Charlotte, North Carolina, prides himself on providing the best customer experience at his company, which sells custom shelves and home decor. But a few ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...

You have a scheduled meeting with a subordinate. The feedback is going to make the person squirm. In this blog, we will provide research-based suggestions to help you be more effective in giving ...

Though 37 percent of managers surveyed by leadership consulting firm Zenger/Folkman say they do not give positive reinforcement, surveys of employees show this kind of feedback is vital to ...

Praising good performance is easy, but what about those times when someone on your team needs a kick in the butt more than a pat on the back? In that case, you’ll need to give some negative ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...