5.1 Make sure that there is an effective complaints procedure readily available for patients to use, and follow that procedure at all times. 5.2 Respect a patient's right to complain. 5.3 Give ...

So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why ...

Values are what bring distinction to your life. You don't find them, you choose them. And when you do, you're on the path to fulfillment. Consumers whose complaints are handled well by a company ...

The FSA’s investigation found that there was an unacceptably high risk that customers may not have been treated fairly due to a number of failings within the banks’ approach to routine complaint ...