Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

Smartwatches are expensive, so knowing customer ratings before you buy matters. A recent survey compared major brands to see ...

One of the worst parts about flying might just be, well, the fellow passengers. In fact, a 2023 Fast Company-Harris poll even found that 62% of airline customers are most dissatisfied with other ...

Many businesses invest significant time, money and effort into keeping customers happy. While the results of such investment can be clear when a company receives glowing reviews and returning business ...

In its Retail and Consumer Shipping study scoring brands on a scale of zero to 100, H-E-B fell a few percentage points in customer satisfaction, with a score of 82 compared to 85 last year. The drop ...

Nation’s Restaurant News is once again striving to find what makes a restaurant customer happy, increasing their chances of returning more frequently and sharing their positive experiences with family ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

The American Customer Satisfaction Index recently published its 2025 Automobile Study. Which luxury car brand stole ...

Forbes contributors publish independent expert analyses and insights. Just about every business owner has heard how increasing their customer retention rate by 5% can subsequently increase their ...

The premium variant of Apple Inc.’s (NASDAQ:AAPL) latest smartphone, the iPhone 15 Pro, is experiencing a decline in customer satisfaction ratings. Initially, the iPhone 15 Pro encountered several ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...