Before the popularity of social networks like Twitter or Facebook, customer complaints were typically between the consumer and the company. But now when a customer is unhappy about a product or ...

Video Arts has launched a new video-based training programme for customer service and sales staff, called Complaints: Five tactics for handling complaints effectively. Video Arts has launched a new ...

Each year, defective, faulty, or misused food products cause severe injuries to customers. In some cases, these mishaps also result in product recalls, negative publicity, and a loss of customer ...

That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa Mabasa, ...

Complaints are an inevitable aspect of running a business. Handling these customer grievances effectively is crucial, not only for maintaining a good relationship with the complaining customer but ...

Every company needs a formal process for handling customer complaints. But for it to be effective, you need to focus your plan on resolving problems quickly by clearly delineating who has the ...

A customer’s case against an insurer may not always be valid. The legal entitlement to payment of a claim or an argument over the validity of a notice of cancellation are two examples of common ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...