Every retail business has customers. Unfortunately, having customers guarantees you will also have difficult customers in the mix. Your customers are your retail company's lifeblood, so changing angry ...

Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? Or is it the other way around? I’m always amazed that, in my role as a ...

Every business has at least one customer who makes team members want to throw in the towel. Whether that customer is constantly complaining about results or making impossible demands, you and your ...