While auto repair cycle times have improved, rising repair costs and increased premiums are impacting customer satisfaction, especially as many policyholders face additional costs following claims, ...

Long repair-shop backlogs and lingering parts shortages have caused the average auto insurance repair cycle time to reach 23.1 days this year, up by 6.2 days from 2022, and more than double the ...

Hi Marley analysis of more than 380,000 claims messages reveals what specific interactions in claim conversations reduce friction, accelerate resolution, and improve customer satisfaction ...