White-glove service means the best of the best. It comes from 20th-century films when supervisors put on white gloves to see if housekeeping had cleaned appropriately. Not a speck of dust could appear ...

CosmoCom's CosmoCall Universe (CCU) is a multi-tenant call-center solution that sits at the Call Center service provider's premises. Agents can be located at the customer's premises or fully ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

It’s a fast, necessary, and technology-backed transformation that the business world is witnessing today. I know we are talking about business, which is run by logic and planning, but the way the ...

Many U.S. marketing executives are considering a switch from domestic to offshore call center service providers to save money. However, a growing number of executives are realizing that the superior ...

“As a call center service provider, we had unique requirements and were looking for a complete inbound call center software suite." Strahan said that this call center software has an open architecture ...

The call-center outsourcing industry changed on a September day in 2004, when IT executive Pierre Grimard and his colleagues realized that their plan would work. Leading a project for Nordia Inc. of ...

Please Note: Blog posts are not selected, edited or screened by Seeking Alpha editors. Call center - two words that actually bring India and the Philippines to the minds of those who are familiar with ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...