Utilities facing unprecedented modernization challenges will now benefit from SSP Innovations’ exclusive focus on GIS consulting, implementation, data management, and managed services. The company ...
TROY, Mich.: 24 July 2024 — Do customers like doing business with their local gas and electric utilities, or merely tolerate them? Increasingly, the answer to that question determines how well ...
Private investment firms that are helping finance America’s artificial intelligence race and the huge buildout of energy-hungry data centers are getting interested in the local utilities that deliver ...
Utility Customer Experience Increasingly Hinges on Website and Mobile App Engagement, JD Power Finds
Nearly one-third of utilities still do not offer a mobile app Wide gaps between top and bottom performers on outage info, reporting problems Pricing plans, rebate information are the most difficult ...
TROY, Mich.: 15 Oct. 2025 —Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the JD Power 2025 U.S. Gas Utility Business Customer ...
A large manufacturer of transformers and other electrical equipment is investing in Georgia with a plan to expand its plant near Savannah. Executives with Virginia Transformer Corp. said Nov. 20 that ...
Over 50% of utility workers are aged 45 or older, with many nearing retirement within the next decade, risking loss of critical institutional knowledge. Utilities are implementing mentorship programs, ...
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