Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

This week, I want to diverge from the past few development-oriented articles to dispel what I feel are common misconceptions that I hear repeatedly from some IT professionals and software management ...

There is no shortage of ways that service business management can fall short. But there are proven ways to overcome obstacles to success. The Fast Company Executive Board is a private, fee-based ...

Through its business service management approach, Managed Objects aims to tie the performance of IT infrastructure to the services it supports, such as online trading or supply chain management. The ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

In an attempt to make up ground on large systems-management vendors pushing utility computing, BMC Software is opting to map infrastructure elements in terms of impact on business services. This week ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...