For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...

The 2026 Retail Customer Engagement Review from Braze reports that 30% of consumers said they’re more loyal to brands that ...

The rapid pace of artificial intelligence development, combined with the rise of AI-powered chatbots, has led to a common assumption that AI customer experience must be successful for businesses that ...

Firms believe AI will benefit customers – and that may be true - but the technology is one of the things people fear most.

Google says unified AI agents—not siloed chatbots—will define the next era of retail customer experience. The company unveiled Gemini Enterprise for Customer Experience (CX) on Jan. 11, at NRF 2026 in ...

Personalization has become a top priority for organizations seeking to deliver differentiated customer experiences and drive commercial results. In 2025, the marketing budget allocated to ...

There is a growing duality of opposing forces that needs to be dealt with if customers are to have success with artificial intelligence. My research shows that more than 90% of organizations believe ...

For years, the customer experience playbook has been treated like a technology problem. Add another tool. Deploy another bot. Automate another workflow. And yet here we are, heading into 2026 with ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated platform provider for customer experience (CX), is fast-tracking the next phase of AI-powered engagement by ...

Quiq reports AI automation enhances efficiency by adapting to customer interactions, offering personalized service while reducing costs and errors.

WebFX reports that AI can enhance social media strategies through automation, targeted ads, and customer engagement, boosting efficiency and ROI.

Restaurants don’t just compete on food, they compete on experience. And today, the experience starts the moment the phone rings. In 2026, guests expect personalized care. 71% of consumers expect ...